Frequently Asked Questions
Getting Started
What services do you offer? We provide custom end-to-end website services and specialize in Framer. Our services span website strategy, design, development, and support. Development is focused to Framer.
What is a Framer Partner and Expert? This is an agency or individual that has been vetted and approved by Framer’s team based on knowledge, the quality of work, and professionalism.
What kind of projects do you typically work on? New Framer websites, migrations from other platforms, Figma-to-Framer builds, template customization, targeted fixes and optimization, site refreshes, and long-term partnerships.
What if I only need a small task? No problem, we also enjoy supporting smaller or one-off tasks upon request. We handle focused fixes, optimizations, and single consulting sessions. Reach out and we will see if we can be of assistance.
Where is Kintsu Labs based? We operate out of Alberta, Canada. Most projects happen entirely remote. Local clients have the option for in-person, and select clients may fly us out for on-site collaboration.
Pricing
How do you determine pricing? It depends on scope and timeline. We explore what's needed in a casual manner and provide simple breakdowns before moving forward. Full end-to-end projects typically range from CA$5,000 to $35,000.
How do you keep payments/documents secure? Payments are processed through Stripe, a PCI Level 1 certified provider using bank-grade encryption. Our contracts are signed via DocuSign with AES 256-bit encryption, providing reliable documentation for both parties.
We are located in the United States, can you work with us? Yes. If you are based in the US, we will provide a completed W-8BEN-E for your records, and services are likely not subject to sales tax; any applicable Canadian GST/HST treatment is handled separately.
Working Together
How do we get started? We don't do pitches. Instead, you can expect a casual and friendly conversation where we chat about your goals, where you are now, and what success looks like in the future. Communication can be sync or async. Once there's alignment, it's quick: a signed agreement and first payment.
What is your approach? It's tailored to your circumstances. We believe that great things come from being intentional with an objective then pursuing with relentless care. We like to keep the actual process simple while being efficient and effective.
What if priorities shift mid-project? We know changes can happen. For fixed projects, we issue a revised scope for approval. For retainers, adjustments roll into your engagement naturally. We will never hit you with an unexpected invoice.
How do you communicate and manage work? Email, Google Meet, Figma, Notion, and Framer form our core stack. If you prefer to use your in-house systems (e.g. slack, teams, trello, etc.), that works too.
Can you work with our in-house team? Yes, think of us as an extension of your team. We can cover the process end-to-end, integrate with your in-house staff, and collaborate alongside third parties.
Ownership & Deliverables
Do we own everything you design? Once the invoice is paid, our work is yours. You may need to manage standard applicable third-party licenses, but those are clearly identified during handoff.
Do you provide training on managing our site? Yes. Every project includes a basic handoff session on basic content updates in Framer. We can also provide a variety of training in terms of depth, delivery, and duration.
How is ongoing maintenance managed? Sites need regular updates to stay functional and secure. We discuss early whether you will manage this or we will, then build accordingly.
Can we get help with updates in the future? Of course. For those we have worked with before, we handle most one-off requests and can discuss ongoing support if that makes more sense.
Other
Do you take referrals? If you know someone who would benefit from our services we would love to connect. Successful referrals earn up to CA$3,500. To learn more about our referral program, please email us.
Have a question we didn't cover? Not a problem. Please reach out via email or schedule an intro chat and we would be more than happy to help.