Frequently Asked Questions
Getting Started
What services do you offer?
Website strategy, design, development, consulting, and optimization. This includes performance, accessibility, and SEO.
What kind of projects do you typically work on?
New Framer websites, migrations from other platforms, Figma-to-Framer builds, targeted optimization, site refreshes, and ongoing support.
What if I only need a small task?
We handle focused fixes, optimizations, and consulting sessions. Reach out with what you need and we will see if we can help.
Pricing
How do you determine pricing?
It depends on scope and timeline. We explore what's needed, then provide transparent breakdowns before moving forward. Projects typically range from CA$5K to $35K. Support packages vary.
How do you keep payments/documents secure?
Payments are processed through Stripe, a PCI Level 1 certified provider using bank-grade encryption. Contracts are signed via DocuSign with AES 256-bit encryption, providing reliable documentation for both parties.
Working Together
How do we get started?
First, we casually get to know you and your business to assess fit. Once there's alignment, it is quick: a signed agreement and first payment.
What if priorities shift mid-project?
For fixed projects, we issue a revised scope to account for changes. For retainers, adjustments roll into your engagement naturally.
How do you communicate and manage work?
Email, Google Meet, and Notion form our core stack. We adapt to what works best, so you'll always know where things stand.
Can you work with our in-house team?
Think of us as an extension of your team. We cover the full end-to-end process, integrate with your in-house staff, and work alongside third parties.
Ownership & Deliverables
Do I own everything you design?
Once the invoice is paid, our work is yours. You may need to manage applicable third-party licenses, but there are no complications from us.
Do you provide training on managing my site?
Every project includes a handoff session on content updates and Framer basics. If helpful, we can provide additional documentation and training.
How is ongoing maintenance managed?
Sites need regular updates to stay functional and secure. It is paramount that all information remains up-to-date. We discuss early whether you will manage this or we will, then build accordingly.
Can I get help with updates in the future?
Of course. For those we have worked with before, we handle most one-off requests and can discuss ongoing support if that makes more sense.
Other
Do you take referrals?
If you know someone who would benefit from our services, we would love to connect. Successful referrals earn up to CA$3,500. Please email us to learn more about our referral program.
Have a question we didn't cover?
Reach out via email or schedule an intro chat and we would be happy to help.